Enterprise buyers need proof that their data is safe. DinaBina is built with security-first architecture — multi-tenant isolation, RBAC, complete audit trails, published SLAs, and compliance with Indian and global standards.
SSL/TLS for data in transit, AES-256 equivalent for data at rest. All API calls secured via HTTPS.
Super Admin, Admin, Facility Manager, Super User, Operator, Technician, Free User — granular permissions at every level.
Secure token-based sessions with automatic rotation, 2FA OTP enforcement, and force-logout capability.
Every login, data change, and export is logged with timestamp, user ID, and IP address. Immutable audit log.
Each organization gets a logically isolated data environment. Zero cross-tenant data leakage, enforced at DB layer.
Built for ISO 55001, ISO 9001, GDPR, and India DPDPA 2023 compliance requirements.
Cloud infrastructure hosted in India (Mumbai region). Data never leaves Indian territory unless configured.
API key authentication, rate limiting (configurable per key), webhook signing, and IP whitelisting for Enterprise.
| Metric | Starter | Annual | Enterprise |
|---|---|---|---|
| Platform Uptime | 99.5% | 99.9% | 99.95% |
| Support Response | Email (48h) | Email + Phone (12h) | Dedicated CSM (4h) |
| Disaster Recovery RTO | 24 hours | 8 hours | 4 hours |
| Incident Resolution | 72 hours | 24 hours | 8 hours |
SLA credits: 5% service credit per 0.1% below guaranteed uptime, applied automatically to next billing cycle.
You own 100% of your data. We are processors, not owners. Export anytime in CSV/JSON.
Active data retained for subscription period + 90 days. Post-cancellation, data archived for 180 days before permanent deletion.
Automated daily backups with point-in-time recovery. Cross-region backup replication for Enterprise plans.
Right-to-erasure supported. Complete data deletion within 30 business days upon verified request.
DPDPA-compliant 72-hour breach notification to affected data principals and CERT-In.
Annual penetration testing by external CERT-In empaneled auditors. Reports available for Enterprise customers.