Refund Policy

You may be eligible for a refund in the following circumstances:

• Request made within 7 days of purchase with minimal service usage
• Service unavailability exceeding 72 consecutive hours due to our technical issues
• Duplicate or erroneous charges
• Documented feature non-delivery as per agreed specifications

Refunds will not be provided in the following cases:

• Request made after 7 days from purchase date
• Substantial usage of the service has occurred
• Account suspension due to Terms of Service violation
• Change of mind or business decision to discontinue use

1. Submit refund request to info@dinabina.org with your account details
2. Include reason for refund and any supporting documentation
3. Our team will review your request within 3-5 business days
4. If approved, refund will be processed within 7-10 business days
5. Refund will be credited to the original payment method